Terms & Delivery
We hope you'll be 100% happy with your fabulous new eyewear!
All eyewear is shipped with a hard case & a cleaning cloth. IAlso, if you have any questions regarding the fit, glazing & after care of our frames, please email us.
We're experienced Opticians, so we are happy to advise you on where you could have prescription lenses made locally, or internationally.
We ship via courier (ROYAL MAIL, UPS & DPD etc). A signature is required.
For your personal security, we are ONLY able to ship to the same billing address as your Credit Card. Our prices include VAT.
Once we receive your order, you'll receive a personal email from us confirming all the details.
Delivery times vary from about 1 week, if we have the frame in London, to up to 3 weeks if we supply from Japan. We'll advise the estimated delivery time on your confirmation email from us. Please email us with any questions on delivery times as needed.
Please note, that in a post-Brexit World, we are not responsible for any additional Duty or Taxes on arrival with you. Please contact us directly with any questions that you have & we'll try to help you get an idea of all the new processes & possible costs, wherever you are in the World.
We will ensure that they are insured during transit.
We do not offer a Try-on service as such. However, you can order a maximum of 2 Optical frames to try-on. If you return one, you will receive a full credit excluding postage. If both are returned to us, we will apply a £35 handling fee additionally to the postage charge.
We will only accept returns on optical frames that are unworn & returned to us in perfect condition, within 5 days of delivery. We do not accept returns on sunglasses. Once we are satisfied that this is the case, a refund will be given.
So please make sure you LOVE these frames before you buy them.
Unfortunately, we are unable to accept returns on orders shipped outside of the United Kingdom.
Glasseswebb.com will not share your personal information. We are committed to protecting your privacy. Your privacy is important to us.
To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email Address, Phone number & Credit/Debit card information.
How That Information Is Used:
The info we collect is used ONLY to help us complete your order, to contact you if we have questions, or to send email with special offers. We are committed to the security of your data. Please contact us with any questions.